Your questions, answered
The most common questions about booking, meeting your driver, payment and cancellation.
Frequently asked questions
Booking
How do I book?
Enter where from, where to, date and time and passengers on the home page card, then press SEARCH. You see the vehicles with prices, choose one, add extras and your details, and confirm.
When is my booking confirmed?
Sending a request is not a confirmation of availability. The service is confirmed once Fast Tourism accepts it in writing.
How does hourly car hire work?
Hire within Istanbul is for at least 2 hours, with 20 km included per hour. If your plan needs a longer route, more hours are booked. Hourly hire does not cover intercity travel.
Airport meeting
How do I meet my driver?
At the terminal exit you are met with a sign showing your name and taken to your vehicle with your luggage. Just give us your correct flight number and a phone number we can reach.
What if my flight is delayed?
We monitor your flight. For airport pickups, free waiting is 90 minutes in total from the actual landing time.
How long do you wait at a hotel?
For hotel pickups, free waiting is 15 minutes from the confirmed pickup time.
Price and payment
What does the price include?
The price you see when booking includes taxes, bridge and motorway tolls and the extras you choose. No surprise charges are added; changes such as an extra stop are priced in advance.
Is there a return-trip discount?
Yes. Choose “Add return” on the booking card and the return journey is 10% off.
How do I pay?
At the moment payment is in cash in the vehicle. Online card payment is coming soon.
Can I see prices in another currency?
Prices are calculated in euros and shown in the currency you choose in the top menu, using the current Central Bank of the Republic of Türkiye rate.
Cancellation and changes
Can I cancel for free?
Yes. Cancellations made at least 24 hours before pickup are free, and any amount paid is refunded.
How do I change my booking?
Write to us on WhatsApp, by phone or by e-mail with your booking reference. Changes depend on availability.
What if I cancel less than 24 hours before?
The conditions for this case are set out in detail on the Cancellation and Refund page. Cancellation and refund terms →
Vehicles and luggage
Can I request a child seat?
Yes. Choose it among the extras when booking or tell us, and your vehicle will be prepared.
How much luggage can I bring?
Each vehicle’s passenger and luggage capacity is shown on the vehicle selection screen. Let us know about large or extra luggage in advance.
Will I get exactly the vehicle in the photo?
Photos show the vehicle class. If a different vehicle is sent, it has the same capacity and standard.
Didn’t find your answer?
Our team is available 24/7. Add your booking reference if you have one.